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The Lakshadweep administration has over 3000 ICT devices including existing VSATs. The maintenance of these devices was carried out by engaging an external agency through tendering process. The downtime of the devices is very high as engineers often out of town due to geographical isolation of the islands.
The complete process was presently carried out by LITSS for which Apprentices & Technicians are engaged under the supervision of Asst.Executives/Executives. An online portal has been developed by LITSS for registering device faulty complaints and its management. On an average 8 complaints per day are registered through the portal. A separate login for each department has been created for registration of complaints and tracking by the departments. A module for management of Technicians is also created.